If you’re facing issues with your account, billing, downloads, or game errors, the best way to resolve them is by reaching out to Big Fish Games Customer Support. Their team helps players with technical problems, purchase issues, and account recovery.
Purpose of this guide: explain how to contact Big Fish Games support via the website, app, and alternative methods.
Ways to contact Big Fish Games Support
- Help Center: self-service FAQs and guides.
- Submit a ticket: direct request for complex issues.
- In-app support: available in most Big Fish apps.
- Email updates: receive case progress by mail.
- Billing help: refunds, purchase history, and credits.
- Account recovery: reset passwords and restore access.
- Technical support: fix crashes, loading, or game errors.
- Community forums: learn from other players.
Step-by-step: Contacting support
Through the website
- Go to the Big Fish Games Help Center (support.bigfishgames.com).
- Click on Submit a Request.
- Log in with your Big Fish Games account.
- Choose your issue type (account, billing, technical).
- Fill in details and attach screenshots if needed.
- Click Submit to send your request.
In-app support
- Open the Big Fish Games app or specific game.
- Go to Settings or Help.
- Tap on Customer Support or Contact Us.
- Fill in your issue and send directly from the app.
Before contacting support
- Check the FAQs to see if your issue is already answered.
- Have your account email ready.
- Keep transaction IDs for billing-related questions.
- Take screenshots of error messages to attach.
When to contact support
- When your account is locked or hacked.
- If purchases or credits are missing.
- If downloads or installations keep failing.
- If game crashes continue after troubleshooting.
Response time
Big Fish Games Support typically replies within 24–48 hours. Response may take longer during weekends or high-demand periods. Check your spam folder to avoid missing updates.