This Return Policy explains the refund process for purchases made on Big Fish Games platforms, including PC, Mac, iOS, and Android. Because digital products are delivered instantly, not all purchases qualify for a refund.
Eligibility for Refunds
- Duplicate purchases: if you were charged more than once for the same game or credits.
- Technical issues: if the game cannot be installed or played due to verified technical errors.
- Unauthorized transactions: purchases made without your knowledge or permission.
- Platform-specific refunds: App Store and Google Play follow their own refund policies.
Non-Refundable Purchases
- In-game currency (coins, credits, chips) once spent.
- Special offers, bundles, or time-limited promotions.
- Refund requests made after the official refund window (usually 48 hours).
How to Request a Refund
For PC and Mac purchases
- Go to the Big Fish Games Help Center.
- Click Submit a Request and log in.
- Select Billing/Refund as your issue type.
- Provide your order ID and payment details.
- Submit and wait for confirmation via email.
For iOS (App Store) purchases
- Open the Apple App Store.
- Go to Report a Problem.
- Select your Big Fish purchase and choose Request a Refund.
- Follow Apple’s refund process.
For Android (Google Play) purchases
- Open the Google Play Store.
- Go to Order History.
- Select your Big Fish purchase.
- Tap Request a Refund and follow prompts.
Processing Time
Refund requests are typically processed within 3–7 business days. Processing time may vary depending on your bank or payment provider.
Tips Before Requesting a Refund
- Always double-check purchases before confirming.
- Contact support immediately if a charge looks suspicious.
- Keep transaction emails or receipts for faster processing.
Contacting Support
If you are unsure about refund eligibility, contact Big Fish Games Customer Support with:
- Your registered email address.
- Order number or transaction ID.
- Reason for refund request.
- Screenshots of the error or purchase receipt.